Refund Policy

Last updated 2 September 2026.

1. Refund requests

You can request a refund within 14 days of the date of a charge. Contact us and say you want one. You do not need a reason, and we will not ask you for one.

2. Renewals

A renewal is a new charge with a new date. So a renewal you did not expect is refundable for 14 days from the day it was taken, not from the day you first signed up.

We email you about a day before every renewal, with the amount and a one-click cancel. If one still surprised you, that is a refund and not an argument.

3. What you can get back

The initial charge, in full, within the window.
A renewal, in full, within the window.

4. Future charges

If you want to stop future charges rather than recover a past one, that has no time limit at all. Cancel works at any time.

5. Your statutory rights

Nothing in this policy reduces a right you have by law. Consumers in the UK, EU, EEA and Switzerland have a statutory 14-day right to withdraw, and consumers in some other countries have their own equivalent. Those rights apply on top of this policy, not instead of it.

6. How long it takes

We file your request within one business day.
Your bank then takes its own time, typically 5 to 10 business days, which is outside our control.
The money goes back to the card you paid with. We cannot send it anywhere else.

7. Refunding is not cancelling

A refund returns money you already paid. Cancelling stops future charges. They are separate actions and you can ask for either or both.

To stop future charges, use cancel. It takes one click, needs no login, and works immediately. See the pricing page for how renewals work, and pricing for what each charge is.

8. A charge you don't recognise

Start here. You can find it with your email address and the last four digits of the card, without signing in, and stop it or ask for it back on the same page.

9. Chargebacks

You have the right to dispute a charge with your bank, and nothing here removes it. We would simply rather you asked us first, because we can refund you in a day and a dispute takes your bank weeks.